Recent Experience

National Council of Architectural Registration Boards / ncarb.org / remote

UX Product Manager, Information Systems / Jul 2020–Present

• In response to the COVID-19 pandemic, designed an online solution offering candidates the ability to schedule online proctored exams for the first time ever

• Strategized and managed a multi year effort to redesign and reengineer My NCARB, transforming 10 year old software into a digital-first, cloud-based product

• Guided the implementation of a responsive design system using Storybook and ReactJS, created to deliver consistent brand experiences across devices

• Planned and prioritized work for cross-functional team to align with business goals and user needs

• Implemented agile processes to enable iterative design, more efficient planning, and rapid delivery

• Created business case to demonstrate the need for multiple UX roles and on-boarded new talent

• Provided justification for senior leadership to identify My NCARB redesign and reengineering as an enterprise priority

UX Designer, Information Systems / Jan 2018–Jul 2020

• Transitioned Louisiana Architect Licensing Board from manual and paper processes to an automated, online experience that expedites the licensure application process and maintains clean and secure data

• Designed a scalable cloud-based solution for multiple jurisdictions with varied business requirements

• Planned and executed UX research to gain empathy, gather requirements and understand user needs 

• Analyzed and synthesized data to expose behavioral patterns and pain points throughout the user journey

• Created user flows and wireframes to illustrate user behavior and system functionality

• Designed high-fidelity prototypes in Sketch and Invision to conduct rapid user testing

• Customized Angular design components to ensure brand consistency throughout UI

• Collaborated with software engineers to quickly iterate on solutions while meeting release timelines

• Formalized UX research and design process to guide product development

Senior Visual Designer, Marketing & Communications / Apr 2016–Jan 2018

• Led the design and production of multi-channel marketing and communication campaigns including print, web, social, email and environmental experiences

• Designed and proposed creative concepts to senior leadership to establish visual themes for the council’s Annual Business Meeting and other annual events

• Developed brand guidelines and libraries enabling standardized use of enterprise design assets for internal and external communications

• Coached and mentored visual designers and production coordinator

Visual Designer, Marketing & Communications / Sep 2014–Apr 2016

• Redesigned and restructured NCARB By The Numbers annual publication into a collection of infographics visualizing business data and analysis

• Transformed annual report microsite with consistent UI patterns and visual storytelling

• Conceptualized visual themes for Annual Business Meeting and other annual events

• Collaborated with senior designer to implement new brand guidelines across all marketing and communication mediums

• Developed branded templates for internal presentations and documents

The Kennedy Center / kennedy-center.org / Washington DC 

Graphic Artist, Advertising & Design / Sep 2013–Sep 2014

• Collaborated with senior management and advertising team to conceptualize and create branded tour publications

• Adhered to fast-paced and strict advertising schedules

• Designed advertising for major DC newsprint and digital media, reaching  audiences of up to 80 million consumers

• Met weekly with department to discuss major developments at the Center

• Met bi-weekly to review strict ad schedule for all local papers and digital media

• Prepared design files for press quality printing

• Designed branded graphics for print and digital advertising campaigns, annual performance brochures, event booklet, signage and event calendars

UrgentPipeDream LLC / Washington DC 

Digital Designer, Web & Product Design / Feb 2012–Jun 2013

• Worked closely with creative startup owner, and business manager to develop visuals for new business and demo presentations

• Designed UX solutions based on client business requirements

• Designed UI elements and pattern libraries for custom build mobile apps

• Collaborated with local and overseas developers

• Designed graphics for digital marketing campaigns, motion and video, logos and brand guidelines, print collateral and branded signage, e-book and digital publications, and presentation templates

Corcoran Gallery of Art, College of Art + Design / Washington DC

Junior Designer, Marketing & Communications / Jan 2010–Oct 2011

• Worked closely with director of design and senior designer to create design solutions for traveling museum exhibitions, the Corcoran’s permanent collection, college exhibitions, and college administration

• Adhered to strict brand guidelines to design consistent branded communication and marketing collateral for different audiences

• Collaborated with all offices of the museum and college to develop internal communication solutions for individual department needs

• Designed graphics for print and digital marketing campaigns

• Designed event and environmental graphics for museum and college exhibitions

• Designed other collateral, including interactive kiosk design, motion design, way-finding, billboard signage, brochures, direct mail, and publications

See previous experience on Linkedin —>

Certification

General Assembly / generalassemb.ly / Washington,DC
User Experience Design 2016 / Mar 2017

Education

Corcoran College of Art + Design / Washington DC
Bachelor of Fine Arts, Graphic Design / Dec 2010

AI Bradley Academy for the Visual Arts / York PA
Associate of Specialized Technology, Graphic Design / Mar 2007 

UX / UI

Qualitative Research
Quantitative Research
User Observations
Empathy Interviews
Data Analysis
Data Synthesis
Journey Mapping
User Flows
Persona Building
Use Case Scenarios
Iterative Design
Prototyping
Rapid Experimentation
User Testing 
Feature Prioritization
Story Writing
Hi-Fidelity UI
Interaction Design

Visual Design

Brand Compliance
Brand Development
Data Visualization
Email Template Design
Environmental Design
Handlettering
Illustration
Image Making
Motion Design
Package Design
Page Layout
Photo Editing
Presentation Design
Printmaking
Publication Design
Typography

Tools

Adobe Creative Cloud
Basecamp
Confluence
Ethnio
Fullstory
Invision
Keynote
Miro
Office 365
PowerPoint
Procreate
Sketch
Slack
Survey Gizmo
Target Process
Trello